Request Account & Data Deletion
This page explains how users of the Prajna Play Park mobile app can request that their account and associated personal data be deleted. You do not need to reinstall the app to make a request.
How to request deletion
- Option 1 – In the app: open Prajna Play Park, go to Account Settings and tap Delete My Account (where available).
- Option 2 – Use the form below: fill in the details of the account you registered with and submit.
- Option 3 – Email us directly: write to prajnaplaypark@gmail.com from your registered email address with the subject line “Account Deletion Request”.
- We may contact you to verify that you own the account, then confirm by email once deletion is complete.
Deletion request form
What data is deleted or kept
| Data | Action | Retention |
|---|---|---|
| Full name, email address, mobile number | Deleted | Within 30 days of verified request |
| Account password (stored hashed) | Deleted | Within 30 days of verified request |
| Booking preferences, slots, participant details and in-app activity | Deleted or anonymised | Within 30 days of verified request |
| Records of completed bookings and payments (Booking ID, amount, date, payment reference) | Kept | Retained only as required for accounting, tax, and dispute-resolution purposes under Indian law, then securely deleted or anonymised |
| Payment card / UPI / net-banking details | Not held by us | Processed and stored solely by Razorpay under its own privacy policy |
| Support correspondence and records needed to enforce our agreements or comply with law | Kept where required | Only for as long as legally necessary |
Good to know
- Deletion is permanent. You will lose access to your account, bookings and Booking IDs.
- Upcoming paid bookings should be used or cancelled per our Refund & Cancellation Policy before requesting deletion.
- You can create a new account later at any time.